F.A.Q.s

Shipping

What shipping methods are available?

All orders are shipped by express courier.

How many days does it take to ship ?

It takes approximately 2 to 5 working days for delivery, to be calculated since the package leaves our stock:

– 1/2 days for north;

– 1/2 days to the center;

– 2/3 days fot south and the Islands.

When the package is shipped from our warehouse, you will receive a shipping confirmation email in which you will find a link to click on to track the package. Delivery between 9.00 a.m. and 6.00 p.m., Monday to Friday. It is possible that times change according to the area.

We suggest you to check the link to be updated in real time on every possible variation.
Go to “My orders” section to check your shipment.

Do you ship abroad ?

Yes, in all countries of the world reached by DHL Express o GLS Express service.

How much are the shipping costs ?

Shipping costs are free in Italy for amounts over 60 € otherwise the cost is 5.90 €. Shipping costs within the European Community amount to 15.90 € while the cost for international costs is 25.90 €.

Any customs or import fees will be charged when the package reaches the destination country. These charges are the responsibility of the receiver and Woodillon will have no responsibility for them.

Payment

Marking

When “Payment” is made, select “Cash on delivery”.
Payment on delivery involves a small additional charge.
Any advice? Keep the exact amount to pay for your order at hand.

When submitting your shipping information, be sure to add the correct house number and name on the intercom. Also add other details that may help the courier (ladder, interior, etc.).

PayPal

Once at the “Payment” stage click on Paypal.

If you already have a PayPal account, identify yourself with your e-mail and password and confirm the payment.

If you do not have a PayPal account, you can create a new one using your credit/debit card. In this case you just need to select the type of card, fill in the necessary information and confirm the payment.

Credit Card

You can use your Mastercard, Visa, Visa Electron, Postepay, American Express credit card and all major credit and prepaid cards. At the time of payment you may be directed to your bank’s page for payment processing.

For customers already qualified for Verified by Visa and MasterCard Secure Code:

  • On the web page of your bank you will be welcomed with your chosen title and asked to confirm the amount with a personal pin.
  • After the bank has verified the inserted Pin, you will get the confirmation of payment of the order made on ki-klass.

For customers not yet qualified for Verfied by Visa and MasterCard Secure Code:

  • In this case you will only need to register with the bank that issued your card.
  • On the web pages of your bank you will be asked to identify yourself with the security questions you have previously set.
  • You will finally be asked to set up a new Pin and a welcome message for future use.
  • The next step is the same as for existing customers.

Your credit card details will be sent safely through the SSL protocol.

Bank Transfer

If you choose this method of payment, once the order has been completed you will receive a confirmation email with your bank details.

After confirming your order, we reserve the items for 10 days and once we receive your payment, we will ship them.

It can take up to 5 working days for the payment to be recorded in our systems.

Transfer costs vary from bank to bank.

For a correct registration of the payment, you must enter the order number in the reason for the transfer.

Name: Woodillon di Sanguigni Lorenzo
IBAN: EN 74 I 07601 13500 001029887328
BIC: BPPIITRRXXX
CAUSAL: order number

Orders and returns

How can I return a product and get a refund?

Do you not like the item or the size ordered is not the right one? Return the item within 15 days and, if you wish, you can order it again!
Always carry out the online return procedure if you paid on delivery to choose the refund method you want, between credit and bank transfer. Only the cost of the product will be refunded, excluding shipping costs. The cost of shipping costs for the return is charged to the buyer.

CONTACT US
If you paid on delivery, the refund will automatically be recorded on the user’s credit card for the purchase or on your Paypal account.
Write to us to set up a convenient delivery at your home indicating a date and time slot for the delivery.

PREPARE THE PACKAGE AND PACK THE ITEMS
Paste the return label on the outside of the package, covering the previous one, and adding the items inside.
Returned items must be integrated and unused, with the original label and tag. If the items are bracelets, the box must be the original one.

DELIVERY THE RESOURCE AND OBTAIN THE REFUND
Once you have received and received your return, refund the returned items within 10 working days of delivery to the carrier. When we receive your return in stock, we will send you a confirmation notification.

The product I bought has arrived broken or damaged, what can I do?

If there is something wrong with the delivery you can contact us at the address: “info@woodillon.it”, including a photo to check the status of the product. You can use your right of withdrawal within 15 days of delivery of the package, except for custom items or promotional items. We will refund you after we have received the product back. Shipping costs will not be refunded.

Privacy & Police

Statement on the processing of personal data and consent to the use of data at www.woodillon.it

The protection of personal data is a matter of trust and your trust counts for us. In order for you to feel comfortable on our website, we strictly adhere to the legal requirements when processing your personal data. Here we would like to inform you about the data collection and use of the data by us. The following statement on the processing of personal data explains which data are collected by the exhibitions web pages and which data we process and use in what way. We will also indicate to whom you can ask your questions about this.

1. Responsible location and rights of the interested party

The place of business responsible for the collection, processing and use of your personal data in accordance with the Federal Data Protection Act is Woodillon di Sanguigni Lorenzo (hereinafter: Woodillon). As the responsible location, Woodillon can be reached for you via the following contact details:

– Postal address: Woodillon di Sanguigni Lorenzo, via fonte carra snc, 63844 Grottazzolina

– Fax: +39 333 81 43 484

– Email: info@woodillon.it

You can obtain information about your data stored by us at any time and free of charge, as well as exercise your right to correct, block or delete your data. For this purpose, please contact the contact details listed above.

If you wish to object to the collection, processing or use of your data by Woodillon in accordance with the provisions of the Federal Data Protection Act in total or for individual transactions, you may forward this objection by e-mail, fax or letter to the same contact data indicated above.

2. Collection, processing or use of personal data

Personal data are data on the personal or objective circumstances of a specific or identifiable individual. This definition includes, for example, your name, your telephone number, as well as the personal data you provide to us during registration or account creation.

2.1 Customer account For each customer who registers via the “Register now” function, we create a customer account, i.e. direct password-protected access to their personal data stored with us. Here you can see, among other things, the details of your orders that have been processed, are in progress and have recently been dispatched, as well as the administration of your personal data and the newsletter.

2.1.1 Creating a customer account

During registration, the following data are required for a customer account (mandatory data):

– your email address

– your password

– your name

– your last name

– your sex

– consent to data protection provisions

The indication of the shipping and billing address is required only if you place orders. For your order, we need the correct first and last name, address and payment details. We need your email address to confirm receipt of your orders and shipment and to communicate with you in general. We also use your email address as identification (the registration name) that you need when logging into your customer account…

2.1.2. My preferences

On Woodillon you can indicate if and which brands or categories you are most interested in and which brands you are not interested in. The “My preferences” function is available to you for this purpose. You can view and change the data entered in your customer account at any time. With the help of your data, we can also customize the login page to make it even more interesting and relevant.

2.2 Collection, processing or use of your personal data

We collect, store and process your data for the complete execution of your purchase, including subsequent warranty procedures, for our services (e.g.: ‘My preferences’), technical administration, own marketing purposes (more information on this in section 2.3) as well as to prevent crimes and scams. Your personal data will only be passed on to third parties to the extent permitted by law, including for the purposes of contact processing or billing, for marketing purposes, if you have given your prior consent. As part of the order process, for example, the service providers we order (e.g. carrier, logistics company, banks) receive the data necessary to process the order and order. The service providers we order may only use the data transmitted in this way for the purpose of carrying out their tasks.

2.3 Use of your data for advertising purposes

In addition to making your purchases at woodillon.it, we also use your information for the following purposes: to continually improve your shopping experience and to make it appropriate to the customer and individual; to communicate with you about your purchases, as well as about certain products or marketing offers; and to recommend products or services that may be of interest to you.

For this purpose we use existing information such as, for example, confirmations of receipt and reading of emails, information about the end device you are using, your internet connection, operating system and platform, date and time of your visit to the site, or the products you have examined as well as information we receive from you (including automatically generated or transmitted information). We also use historical data from your orders.

You may at any time object to the use of your personal data for advertising purposes in full or in individual measures, without incurring any costs in addition to the transmission costs in accordance with the basic rates. A textual communication to the contact data mentioned in section 1 (e.g. by email, fax, letter) is sufficient.

2.3.1 Newsletter

To send the newsletter we use the email address you have given us and we only need the consent that you, as the owner of the email address, approve the receipt.

If you no longer wish to receive our newsletter at a later date, you may object at any time without incurring any costs in addition to the transmission costs according to the basic rates. A textual communication to the contact data mentioned in section 1 (e.g. by email, fax, letter) is sufficient. Of course, each edition of the newsletter also contains a link to unsubscribe.

2.3.2 Product recommendations by email

If you have made purchases on woodillon.it, you will regularly receive product proposals from us via email. You will receive these product proposals even if you have not subscribed to the newsletter. In this way we would like to send you information about products in our range which, based on your latest purchases from us, may be of interest to you.

If you no longer wish to receive product offers or, in general, advertising communications, you may object at any time without incurring any costs in addition to the transmission costs according to the basic rates. A textual communication to the contact data mentioned in section 1 (e.g. by email, fax, letter) is sufficient. Of course, each email also contains a link to unsubscribe.

2.3.3 Banner advertising

We use the data collected during your visit to the site to show you the so-called banner advertising. These are advertisements that we place on third-party websites. In general, this is done through the use of so-called cookies or pixels. Our aim is to make our advertising proposal more attractive and useful to you, so in the context of banner advertising you will mainly see products that you have already examined on our pages or products that are similar to those you are interested in (so-called retargeting). In the context of banner advertising, we only use pseudonymised data; cookies do not contain any readable text information about your data (e.g. name or email address).

More information on cookies, pixels and retargeting can be found in sections 3 and 6 of this policy.

2.3.4 Prize games, market research and opinion

In the context of prize games, we use your data for the purpose of communicating your winnings and advertising our offers. The conditions for participation in the respective prize game contain more detailed information.

In addition, we use your data for market research and opinion research purposes. We do not use the data collected for market and opinion research purposes for advertising purposes. Within the scope of the respective survey, i.e. where you will enter data, you will find more detailed information (in particular on the evaluation of your data). Your responses to surveys will not be passed on to third parties or published.

You may at any time object to the use of your personal data for market research and opinion purposes in full or in individual measures, without incurring any costs in addition to the transmission costs in accordance with the basic rates. A textual communication to the contact data mentioned in section 1 (e.g. by email, fax, letter) is sufficient. Of course, every email related to the market survey or opinion also contains a link to unsubscribe.

3. Cookies

Acceptance of cookies is not a prerequisite for browsing our pages. However, we would like to point out that our website and services have limited functionality if we are not permitted to place cookies.

What are cookies?

Cookies are small files that are stored on your data carrier and that store certain settings and data for exchange with our systems via your browser. In principle, we distinguish between two types of cookies: so-called session cookies, which are deleted as soon as your browser is closed, and permanent/temporary cookies, which are stored for an extended or indefinite period on your data carrier. We need to do this in order to be able to set up the pages on our website and our proposals in a way that is best suited to you and thus make it easier for you to use them, for example by storing certain settings, so that it is not necessary to repeat them each time.

What types of cookies does woodillon.it use?

Most of the cookies we use are automatically deleted from your hard drive at the end of your browser session (that’s why they are called session cookies). Session cookies are used, for example, to provide you with a multi-page shopping cart function. We also use cookies that remain on your hard drive. On subsequent visits, we automatically recognise that you have already been to our site and which settings and data you prefer. These temporary or permanent cookies (lasting from 1 month to 10 years) are stored on your hard drive and are deleted by you when the set time expires. In particular, these cookies are used to make our offer more user-friendly, efficient and secure for consumers. For example, these files can be used to display information on the website that has been selected individually according to your interests. The sole purpose of these cookies is to tailor our offer as closely as possible to the wishes of our customers and to make your visit to our website as comfortable as possible.

What data is stored in cookies?

Only pseudonymised data is used in the cookies used by Woodillon. The activation of cookies is accompanied by an identification code and there is no link between your personal data and this identification code. Your name, IP address or similar data, which may allow you to be traced directly from the cookie to you, is not entered into the cookie. On the basis of the cookie technology we only obtain pseudonymised information, e.g. regarding the pages of our site have been visited, the products have been examined etc..

Are there also third-party cookies?

woodillon.co.uk uses a number of advertising partners to help make its Internet offering and website pages more attractive to you. So when you visit our website you also have the storage of cookies of partner companies on your hard drive. These are temporary or permanent cookies that are automatically deleted after the set time has elapsed. These temporary or permanent cookies (lasting from 14 days to 10 years) are stored on your hard drive and are deleted on their own after the set time has elapsed. Cookies from partner companies also contain only pseudonymised or even anonymised data. These are, for example, data about which products you have examined, whether you have purchased something, which products you have searched for, etc. Some of our advertising partners therefore also collect information beyond the websites on the pages you have previously visited or on which products you are interested in, in order to be able to display advertising that best suits your interests.

Retargeting

To this end, our websites use retargeting technologies. We use these technologies to make the Internet offer more attractive to you. This technology allows us to contact internet users who are already interested in our shop and products on our partners’ websites. We are convinced that the display of customised and interest-related advertising is generally more attractive to the internet user than advertising without such references. The display of advertising media on our partners’ pages is based on cookie technology and analysis of previous usage behaviour. This form of advertising is completely pseudonymised.

If you use our pages, cookies are inserted and data on your use is collected, stored and used with them. In addition, your data is also stored after the end of the session with your browser so that it can be retrieved, for example, during your next visit to our website.

How do you exclude the storage of cookies?

You can only set the option in your browser to accept cookies if you agree and thus prevent the further storage of cookies in the future. If you wish to accept cookies from woodillon.co.uk but not from other service providers and partners, you can choose the “Block third-party cookies” setting in your browser.

Normally the help function in the toolbar of your web browser explains how to refuse new cookies and make existing ones ineffective.

4. Log files

Each time you access the woodillon.it website, usage data is transmitted by your Internet browser and stored in log files, so-called web server log files. The data sets stored in this process contain the following data: date and time of the call, name of the called site, IP address, referrer URL (URL of the site from which you arrived at the site in question), the amount of data transmitted, as well as information about the products and version of the browser used.

We process these logfile data sets to improve and make the woodillon.it Shop more usable, to identify and remove errors more quickly and to manage server capacity. At the same time, we use logfile data sets to reject attacks on our shop woodillon.co.uk, for example within the framework of so-called distributed denial of service services, which aim to block our servers by overloading them with requests.

5. Web analysis

In order to continuously improve and optimise our offer, we use so-called tracking technologies. For this purpose, we use the services of Google Analytics and Webtrekk.

5.1 Google Analytics

This website uses Google (Universal) Analytics, a web analysis service offered by Google Inc. (www.google.de). Google (Universal) Analytics uses methods that allow an analysis of your use of the website, such as so-called cookies, text files that are stored on your computer. The information generated about your use of the website is usually transferred to a Google server in the USA and stored there. If IP anonymisation is activated on this website in the EU member states and other signatory states to the Convention on the European Economic Area, your IP address will be shortened before it is transmitted. Only in exceptional cases will your full IP address be transferred to a Google server in the USA. The anonymised IP address transmitted by your browser to Google Analytics will not be combined with other Google data.

You can prevent the collection and transmission of data generated by the cookie about your use of the website (including your IP address) to Google as well as its transmission via Google by downloading and installing the browser plugin available under the following link: http://tools.google.com/dlpage/gaoptout?hl=it.

As an alternative to the browser plug-in you can click on this link to prevent detection by Google Analytics on this website. Doing so will install an opt-out cookie on your terminal device. If you delete your cookies, you must click on the link again.

7. Retargeting and third-party data collection for banner advertising

In the context of retargeting and banner advertising, we use the services of third parties who place cookies on our website. These are the following companies for this activity:

– Doubleclick by Google, Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; https://www.google.de/intl/de/policies/technologies/ads/

– Nugg.ad GmbH, Rotherstr. 16, 10245 Berlin, Germany; https://www.nugg.ad/en/privacy/general-information.html

– Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA; https://www.facebook.com/about/privacy

8. Secure data transmission

We transmit your personal data securely via encryption. Of course, this also applies to your order and customer login. We use the TLS (Transport Layer Security) or SSL (Secure Socket Layer) encryption system.

In addition, we protect our websites and other systems by means of technical measures against the loss, destruction, access, tampering or disclosure of your data by unauthorised persons.